How many days does the Delivery take?
Delivery will take 3-5 business days after the order has been completed. All delivery lead times are estimated.
Why carpet colour in some part of photos is darker?
It’s because of the shadow.All persian handmade carpets have Dark side and Light side Why? it’s because of pile side. In the photos dark part is against of pile direction so it’s darker and light side is in pile direction.
How much does the shipping cost?
Shipping costs vary from country to country and detailed costs can be found in our “Terms and Conditions”. Delivery costs are calculated depending on where you live and on the size of your order. delivery charges for Malaysia and Singapore is free if you purchase more than 1500 RM. For a purchase less than 1500 RM we will charge 150 RM for delivery in Malaysia and 200 RM in Singapore. For other countries If you would like to place an order, Please contact us to Give you right information about shipping cost and delivery time.
How do I modify or cancel an order?
Once the order has been submitted, you must contact our Customer Service Department by phone to modify or cancel it. Once an item has been shipped it cannot be modified or cancelled.
How can i change purchased carpet?
Our satisfaction guarantee gives you the confidence and peace of mind to enjoy your carpets. If you are not 100% satisfied with your rug or carpet, change it with others. As a private person you are able to change purchased carpet in one month since the date that the order has been made. your purchased carpets will be changed with new one depending on your carpets conditions. Customers are responsible for all changing shipping charges.
How can I view my orders?
You can view your orders by clicking on “My account” on the left side and then log in with your email and password. Here you can view your current and previous orders, and you also have the possibility to track your current shipments.
What payment methods do you accept?
We offer three methods of payment:
eGHL: Credit/Debit Card (Visa or Mastercard), Direct Debit Malaysia and Online Banking.
PayPal: Credit/Debit Card (Visa or Mastercard), PayPal Account
Bank Transfer: You can transfer the money direct to our bank account
How do I buy a Persian carpet from eCarpet?
Purchasing a rug or carpet from eCarpet is easy, fast and secure. You can purchase online directly from our website; after choosing your rug or carpet click the “add to cart” button and follow the easy steps to process the payment of your order.
Can I borrow a carpet to see if it fits in my home?
Unfortunately, it is not possible to borrow a carpet, but you can purchase a carpet and try it at home. You then have the possibility to change it if you don’t like it, within 30 days only paying the return shipping costs.
Why do handmade carpets have some imperfections?
Handmade carpets have imperfections since they are handmade, and this adds to the value, interest and characteristic of the carpet. In nomadic carpets, most variations are not intentional, but simply due to the fact that it is much harder for nomadic weavers to manufacture the carpets, than it is for workshop weavers. The looms used in rural areas are usually very basic horizontal looms placed on the floor, which makes it much more difficult to knot a perfectly symmetrical rug.
What is a fringe?
A fringe is the extension of warp strands; they are knotted at the ends to ensure that the wefts and the knots do not unravel. The exact length of the fringes depends on the weaving of the carpet and who made it. Fringes are sometimes trimmed short, sometimes long, and in older carpets they may be braided or non-existent. The type or length of the fringe of a carpet has little to do with its value or quality.
Are you provide your carpets and rugs with certificate of origin?
Yes of course. We do it as you request.