We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
• To deliver products that you purchase from our website.
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).
The personal information we collect may include your:
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.
When placing an order, the agreement of purchase is reached when your payment has been transferred.
lowest possible and rock bottom price and is unique in its exquisiteness. you can buy your carpet with any budget confidently.
Shipping Cost and Coverage
delivery charges for Malaysia and Singapore is free if you purchase more than 1500 RM. For a purchase less than 1500 RM we will charge 150 RM for delivery in Malaysia and 200 RM in Singapore. For other countries If you would like to place an order, Please contact us to Give you right information about shipping cost and delivery time.
Orders received will be processed and delivered to your door step within 3 – 5 working days in Malaysia.
Error on Delivery
If something is wrong with your delivery, or if you receive the wrong or a damaged carpet or the wrong number of carpets please contact customer service immediately. The error has to be reported no later than two days after the goods have been received, reports received later will not be taken into consideration.
We guarantee that the delivered carpet is hand knotted and agrees with the description on eCarpet With each order, a signed authenticity certificate is attached.
Products sold are not refundable. Once your order has been shipped, refund is not allowed. As a private person you are able to change purchased carpet in one month since the date that the order has been made. your purchased carpets will be changed with new one depending on your carpets conditions. Customers are responsible for all changing shipping charges.
eCarpet handles secure card payments in collaboration with Visa and MasterCard. Card payment is a safe method of payment for you as a customer. The selling company will never have knowledge of your card or account information. This information is securely transferred to an encrypted link from you through DIBS Payment gateway to your bank.
We offer three methods of payment:
eGHL: Credit/Debit Card (Visa or Mastercard), Direct Debit Malaysia and Online Banking
PayPal: Credit/Debit Card (Visa or Mastercard), PayPal Account
Bank Transfer: You can transfer the money direct to our bank account
If you don’t like to use a credit card you can transfer the money direct to our bank account. You have to pay the complete amount in 5 days or you order will be discarded. Always state your order number when paying. We will send your carpets as soon as your payment is recieved