use of information
We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information. You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
- To deliver products that you purchase from our website.
- To inform and update you on the delivery of the product and for customer support purposes;
- To provide you with relevant product information;
- To process your orders and to provide you with the services and information offered through our website and which you may request;
- To allow us to administer your registered account with us;
- To conform to legal requirements or comply with legal process;
- To verify and carry out financial transactions in relation to payments you may make online.
The personal information we collect may include your:
- Telephone Number
- Mobile Number
- Delivery Address
- Billing Address
- Email Address
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.
Shipping Cost and Coverage
Currently we only have shipping to Malaysia. All orders from ecarpet.com.my can be delivered to an address located in the Malaysia only. We do not offer international shipping. Delivery charges for Malaysia will be free if your purchase is more than 1500 RM. For a purchase less than 1500 RM we will charge you 100 RM.
Orders received will be processed and delivered to your door step within 3–7 working days in Malaysia.
Error on Delivery
If something is wrong with your delivery, or if you receive the wrong or a damaged carpet or the wrong number of carpets please contact us immediately. The error has to be reported no later than two days after the goods have been received, reports received later will not be taken into consideration.
Please understand us that products sold are not refundable unless you get the wrong or damaged products.
We guarantee that the delivered carpet is Persian hand knotted and agrees with the description on eCarpet with each order, a signed authenticity certificate will be sent you in request.
Bank transfer (online banking)
You can transfer the money direct to our bank account. You have to pay the complete amount in 5 days or your order will be discarded. Always state your order number when paying. We will send your carpets as soon as your payment is received.
Use of vouchers
Please note that each voucher code may only be used once. The following applies to vouchers:
- Only one voucher code can be redeemed per order.
- Please check the expiry date of your voucher code.
- Voucher codes may only be valid for particular products and categories.
- Voucher codes may have a minimum order value.